Transition to Digital File Management
Support a Pennsylvania nonprofit in securely transitioning to a fully digital file management system and navigating the appropriate response to a recent missing files incident.
Referred by:
A Pennsylvania-based nonprofit that supports individuals in obtaining assistive technology is seeking legal support on two related matters concerning client file management.
Part 1: Digital Transition
The organization is transitioning from a hybrid paper-digital client file system to a fully digital one. They seek legal guidance to ensure this change complies with applicable laws regarding data privacy, consumer protection, and document retention/destruction. Their current digital retention policy was last reviewed approximately six years ago and they would appreciate assisting ensuring it is up to date.
Part 2: Missing Files Incident
Fifteen physical client files were recently misplaced and are presumed to have been accidentally discarded. There is no indication of theft or employee misconduct. The organization has since implemented enhanced security protocols but is unsure whether to notify affected individuals and offer identity theft protection. They are requesting legal advice on whether notification is required or advisable, and if so, how to appropriately draft that communication and manage associated risk.
If an attorney cannot assist with both projects, support on either would be greatly appreciated!